1. Procedure of the telephone consultation:

  • Greeting
  • Registration of personal data (surname, first name, date of birth, address)
  • Economic clarification of arising costs and possibilities of reimbursement by GKV or PKV
  • Verbal declaration of consent Data protection PVS Bayern (billing office)
  • Medical history
  • Inquiry of special symptomsDiagnosis or suspected diagnosis
  • Therapy suggestions
  • If necessary, initiation of special examinations (e.g. MRI, CT, scintigraphy) or presentation to a specialist colleague (e.g. phlebologist, neurologist)
  • if necessary, sending of prescriptions and referrals
  • If necessary, arrangement of a new appointment after evaluation of the findings (e.g. MRI images, surgery reports).


2. Costs of the telephone consultation:

Billing is always done according to the current GOÄ via PVS Bayern.

  • Initial consultation: between € 20.11 and € 61.20, depending on the time involved
  • Follow-up consultation: between € 10.73 and € 30.60, depending on the time involved
  • for consultation at unusual times or dates, if necessary, surcharge between € 4.08 and € 18.65
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